Terms of Service

These Terms of Service ("Terms") govern your use of the HalaPhone website, web calling app, phone numbers and related services (the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service for a business, you confirm you can bind that business.

You must be at least 18 years old, or the age of majority where you live, to use the Service.

HalaPhone lets you place outbound voice calls to mobile and landline numbers worldwide from a web browser, rent phone numbers, and use a number you own as your caller ID after verifying it. Calls are carried by third party telecom carriers. Call quality depends on your internet connection, device, browser and the destination network, which we do not control.

The Service is not a replacement for a traditional phone line and does not support calls to emergency services (such as 911, 112 or 999). Do not rely on it for emergency calls. Keep another way to reach emergency services available at all times.

You must give accurate information and keep your sign in details secure. You are responsible for all activity and charges on your account. Tell us right away at support@halaphone.com if you suspect unauthorised access.

The Service is prepaid. You add credit to your account balance and usage is deducted from it. Current call rates are published on our rates page and shown in the app before you call. Rates are per minute and may vary by destination, network and time; the rate in force when a call starts applies to that call.

• Answered calls are charged at the published rate for the time connected.
• Calls that are not answered may incur a small carrier connection cost, which is passed on at cost.
• Rented phone numbers are billed monthly in advance from your balance and renew automatically while your balance covers them.
• Using your own number as caller ID costs $4 per month or $40 per year, charged from your balance. Verification by SMS is free.

Payments are handled by our payment provider, which may act as merchant of record. Prices are in US dollars and may exclude taxes, which are added where required. We may change prices with notice on the rates page; changes do not affect calls already made.

By creating an account you accept that call rates, number prices and fees can change at any time, including because our carriers change their costs. The current rates, with destination, network and billing details, are always on the rates page, and the price shown in the app before a call is the one that applies.

Refunds are covered by our Refund Policy. You can stop using the Service and close your account at any time. Rented numbers stop renewing when you remove them or when your balance cannot cover renewal, after which they are released.

You agree not to use the Service to:

• make unsolicited, automated or robocalls, or calls that break telemarketing or consent laws;
• harass, threaten, defraud or impersonate anyone, or spoof a caller ID you are not entitled to use;
• generate artificial traffic, including traffic pumping or revenue share fraud;
• break any law, including recording laws and export or sanctions rules;
• resell the Service, probe or disrupt our systems, or get around usage limits.

We may limit, suspend or close accounts that break these rules or that show signs of fraud, and may report illegal activity to authorities.

Rented numbers remain the property of the issuing carrier; you get a right to use them while your rental is paid. Some countries require identity or address documents. You may only use a number as caller ID if you own it or are authorised to use it. Removing a caller ID from HalaPhone does not affect your service with your own carrier.

The Service, its software, design and brand belong to HalaPhone and its licensors. We give you a limited, non exclusive, non transferable right to use the Service under these Terms.

We aim for high availability but do not guarantee the Service will be uninterrupted or error free, or that every destination is reachable. We may change or discontinue features. If we discontinue the Service entirely, we will refund any unused prepaid balance.

To the extent allowed by law, the Service is provided "as is" and "as available" without warranties of any kind, including merchantability, fitness for a particular purpose and non infringement.

To the extent allowed by law, HalaPhone is not liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer.

You agree to cover HalaPhone for claims and costs arising from your misuse of the Service or your breach of these Terms.

You may close your account at any time. We may suspend or end your access if you breach these Terms or if required by law or a carrier. Sections that by their nature should survive (payment, liability, disputes) survive termination.

These Terms are governed by the laws of the country where HalaPhone is registered, without regard to conflict of law rules. Please contact us first so we can try to resolve any dispute informally. Consumers keep any mandatory protections of the country they live in.

We may update these Terms. We will post the new version here with a new date and, for material changes, notify you by email or in the app. Continuing to use the Service after changes take effect means you accept them.

Questions about these Terms: support@halaphone.com or our contact page.