HalaPhoneGet startedTalk to a person,
not a bot
Questions about rates, a call that did not connect, or setting up your own number as caller ID? Write to us and a real person will answer.
Support
Call quality, sign in, microphone permissions, anything that comes up while you are calling.
Email supportBilling and numbers
Top ups, rented phone numbers, caller ID access, invoices and refund questions.
Email billingSales and teams
Volume calling for a small business or sales team, and partnership enquiries.
Email sales
Other ways we can help
Some answers are quicker in the rate table or the help list.
How quickly will someone reply?
Most messages get a first reply within one business day. If your call quality problem is urgent, send the date and time of the call and the number you dialled so we can look it up straight away.
What details help you solve a call problem fastest?
Tell us the country and number you called, the exact time in your timezone, whether it was a mobile or landline, and what happened. A short note on your connection, for example wireless or wired, also helps.
Can you help me connect my own number as caller ID?
Yes. Start the connection in your dashboard and we will walk you through the free SMS confirmation. If the code never arrives, write to us and we will check the number for you.
Do you offer better rates for high call volume?
HalaPhone already charges one low prepaid rate per minute with no contract. If your team makes a lot of calls to the same few countries, write to the sales inbox and we will look at your destination mix.