Privacy Policy

HalaPhone ("we", "us") provides browser based international calling, phone number rental and caller ID services. We are the controller of the personal data described in this policy. Contact us at privacy@halaphone.com.

• Account data: name, email address, password (stored hashed) and account settings.
• Call data: numbers you call, caller ID used, call date, time, duration, status and cost. We do not record the audio of your calls.
• Contacts: names, numbers and tags you choose to save or import.
• Numbers and verification: numbers you rent or verify, and any documents a country requires for a rental.
• Billing data: balance, top ups and transactions. Card details are collected by our payment provider; we never see or store full card numbers.
• Technical data: IP address, approximate country, browser, device and logs used for security, fraud prevention and to show local rates.

• To provide the Service, connect calls and bill usage (performance of contract).
• To prevent fraud and abuse and keep the Service secure (legitimate interests).
• To meet tax, accounting and telecom obligations (legal obligation).
• To send service emails such as receipts, low balance and renewal notices (contract).
• To send product news, only if you agree; you can opt out anytime (consent).

We do not sell your personal data and do not use it for third party advertising.

We share data only with providers that help us run the Service, under contracts that protect it:

• telecom carriers that connect calls and provide phone numbers;
• cloud hosting and database providers;
• payment processors and, where applicable, our merchant of record;
• email delivery providers.

We may also disclose data when required by law, to protect rights and safety, or as part of a merger or sale of the business.

Calls are international by nature, so data may be processed in countries other than yours. Where required, we use safeguards such as Standard Contractual Clauses.

We keep account data while your account is open. Call and billing records are kept as long as tax and telecom laws require, usually up to 7 years. Other data is deleted or anonymised within 90 days of account closure.

Depending on where you live (including under GDPR and California law), you can ask to access, correct, delete or export your data, object to or restrict processing, and withdraw consent. Email privacy@halaphone.com; we reply within 30 days. You may also complain to your local data protection authority.

We use encryption in transit, access controls and per account data isolation. No system is perfectly secure, so please use a strong, unique password.

We use essential cookies and browser storage to keep you signed in and remember preferences such as sidebar state. We do not use advertising cookies.

The Service is not intended for anyone under 18 and we do not knowingly collect their data.

We will post updates here with a new date and notify you of material changes by email or in the app.

Privacy questions or requests: privacy@halaphone.com. General help: contact page.