Refund Policy

You can request a refund of unused balance within 14 days of a top up, as long as it has not been spent. Refunds go back to the original payment method.

Completed calls are not refundable. If a call failed, dropped or had poor quality due to our service, email support@halaphone.com with the date, time and number dialled within 30 days and we will credit your balance for the affected call.

Number rentals and caller ID plans are charged in advance. You can cancel anytime to stop future renewals; the current period is not refunded once the number has been activated, because the carrier charges us for it.

If you were charged twice or incorrectly, we will refund the full amount. Contact us within 60 days.

Email support@halaphone.com from your account email with your payment date and amount. We reply within 2 business days, and approved refunds usually arrive within 5 to 10 business days depending on your bank.

Accounts closed for fraud or breach of our Terms may not be eligible. This policy does not affect your statutory consumer rights.